Privacy Policy

What we collect: We collect information you provide, including name, address, email, and mobile phone number, when you request service or contact us.

How we use it: We use your mobile number to send non-marketing account and billing notifications by text (SMS), such as payment reminders, past-due alerts, card expiration notices, and payment confirmations.

Lawful basis/consent: We send SMS only with your consent. You may withdraw consent at any time by replying STOP or by updating preferences in our customer portal.

Sharing: We use service providers (e.g., messaging carriers and platforms) to deliver texts. They process your data solely to provide these services and are bound by contract.

Retention: We retain SMS consent records and related phone numbers as required for business, legal, and compliance purposes, then delete or anonymize them.

Your choices: Reply STOP to opt out of SMS; reply HELP for help. You may also contact us at 866-866-9986 or Support@LegacyISP.com to access, correct, or delete your information where applicable.

Security: We use reasonable administrative, technical, and physical safeguards to protect your information.

Contact: Legacy ISP, LLC, 106 East Ovilla Road Suite 1A-500, Red Oak, TX 75154.

Updates: We may update this policy; the latest version will be posted here.