BACK TO TOP

Copyright © 2019, LEGACY ISP

Troubleshooting Tips

1st Step.      

Please verify equipment cabling.

 

  • Check the power cord coming from your wall outlet to the POE Injector (POE Injector should have a white light on it when plugged in).

  • Check the power cord coming from your wall outlet to the router, make sure your router has power to it.

  • Check the ethernet cable's connection from the wall to the POE Injector​ (Cable should be plugged into the POE side of the POE Injector).

  • Check the ethernet cable's connection from the POE Injector to the router â€‹(Cable should be plugged into the LAN side of the POE Injector).

  • If any devices are hardwired to the router, please verify the connection of these cables.

2nd Step.      

Power Cycle your devices.

 

  • Completely shut down your computers, tablets, etc.

  • Disconnect the power supply to the POE Injector.

  • Disconnect the power supply to your router. 

3rd Step.      

Wait 15 seconds and power all the devices back on. 

 

  • Reconnect the power supply to the POE Injector.

  • Reconnect the power supply to your router.

  • Restart your computers, tablets, etc. 

If your connection to the Internet is still not restored, please contact our Support Team at 

866-866-9986. We will be happy to help you resolve the problem.